Refund policy
Draft for review
This policy is a draft prepared before launch and has not yet been reviewed by a lawyer.
If we can't fulfil your order
You receive a full refund to your original payment method.
Before delivery
You can ask to cancel an order that has not yet been sent for fulfilment. Once an order is with our supplier, cancellation depends on whether the supplier can reverse it.
After delivery
Digital products can't be returned once delivered. If a product doesn't work as described, or stops working during its stated warranty period, contact us: we'll arrange a replacement where the product's warranty allows, or a refund.
How to request a refund
Open a support request from your account with your order reference. We'll review it and reply within two business days.
Processing time
Approved refunds are sent to the payment provider immediately; banks typically take several business days to show the credit.